Shipping policy

At Crystalika Gems, we aim to ship your order as quickly and safely as possible. Every gemstone piece is carefully packaged to ensure it arrives to you in perfect condition.

Processing Time

Orders are typically processed and shipped within 1–3 business days.
During holidays, new collection launches, or promotional periods, processing times may be slightly longer.

Custom requests may require additional time, and we will notify you if so.

Shipping Methods & Delivery Times

We ship all orders through trusted carriers such as USPS, UPS, or FedEx.
Estimated delivery times:

  • Standard Shipping (USA): 3–7 business days

  • Expedited Shipping (USA): 2–3 business days

  • International Shipping: 7–21 business days (varies by destination)

Please note: delivery times are estimates provided by the carriers and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping promotions, if available, will be automatically applied at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

Shipping Address

Please ensure your shipping address is correct when placing an order.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Lost, Delayed, or Stolen Packages

Once the package is handed over to the shipping carrier, it becomes their responsibility.
If your package is lost, delayed, or marked as delivered but cannot be located:

  • Please contact the carrier directly for assistance.

  • We will do our best to support you, but we cannot issue refunds for packages lost due to carrier errors or theft after delivery.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of:

  • the damaged item

  • the packaging

  • the shipping label

We will evaluate the issue and make it right.